30-Day Return Policy!
Shop with a peace of mind! We are so confident that you would love our Alwayslux Office Chair Caster Wheels, our return policy lasts for 30 days. We do not want your money if you are unsatisfied! Return your product within 30 days after you received your item and we would be happy to offer you a refund.
For your return to be eligible, your item must be unused and in the same condition that you received it in, with manual, cards and extra replacement blade intact. It must also be in the original packaging. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Customer will bear the charges for the return. To complete your return, we also require a receipt or proof of purchase.
Orders that are placed via Amazon must be shipped back to Amazon. Orders placed through alwayslux.com must email us for an RMA. For order return inquiries, please fill out the contact form.
Every order placed on through alwayslux.com as well as on Amazon receive a lifetime warranty. Lifetime warranty does not cover accidental damage.
However, if for example the power source or the unit itself stops working, you can use our contact form. and we’ll send you a new unit right away.
Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund unconditionally if you cancel your order within 24 hours. However, because we may ship your order the same day, you will have to wait for your parcel to arrive before you can return it to us.
Damaged Goods Policy
Should the item be damaged during transit, send us an email with proof (attached pictures/videos). Proof of the damage in videos / images is required. We will use the videos / images to assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good.
Once we receive your item
Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant but it should take a couple of days.
Late or Missing Refunds
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank. There is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us.
Question not answered?
We want to answer any question you have pre or post sale. Please direct all inquiries through our contact page and we’ll get back to you ASAP!